Digital Transformation

Vertical Digital

Constant customer experience transformation

A constant customer experience transformation is the process of sustained software support that focuses on the overall optimizations of customer attitude on all interactions with your company’s products or services. The customer experience (CX) transformation creates or adapts existing digital business strategies to increase revenue by improving your organization’s business processes.

Customer experience transformation consists of the strategy of optimization for customer engagement, conversion, satisfaction, and loyalty. And, of course, training employees in frontline communications.

  • User experience analysis
  • Website usability testing
  • User journey map
  • UX Design (user experience)
  • UI Design (user interface)
  • Branding/Rebranding
  • Customer experience updates
Digital Transformation

Integrated customer service transformation

To grow your business, you can manage your clients’ changing expectations by improving customer service efficiency. Providing excellent customer support is the safest way to consolidate your brand value and increase revenue. Integrated customer service transformation offers accessible communication solutions so that your employees quickly adapt to a better online customer experience.

Integrated customer service transformation aims to provide real-time and proactive support for the best personalized and highly efficient customer experiences.

  • Key performance indicators analysis
  • Customer satisfaction score research
  • First reply time (FRT) report 
  • First contact resolution (FCR) report 
  • Mean time to resolution (MTTR) report
  • Customer service automation
  • Techniques recommended for improving active listening, open communication, collecting feedback, and using essential follow-ups

Long-term supply chain transformation

A long-term supply chain transformation strategy involves new processes, tools, and technologies to keep it relevant, innovative, and cost-efficient in the long run. 

Supply chain digital transformation strategy updates and automates supply chain processes, increasing its speed, performance, and profitability.

  • Market research and business research
  • Existing supply chain software analysis
  • The custom supply chain strategy
  • Supply chain software project 
  • Integrating and upgrading the existing supply chain
  • Continuous software support

Manufacturing transformation

Software solutions for the manufacturing processes manage your company’s production efficiency respecting all the digitalization requirements and implementing a cost-reduction approach. IT for manufacturing supports and optimizes your business operations through diverse management solutions. 

The main benefits of performant software solutions for manufacturing are increasing work productivity, sales, and revenue, plus reducing implementation and operating costs. Manufacturing IT technologies use effective networks, devices, and execution systems to transform and optimize production processes and operations. 

  • Business analysis and manufacturing IT consulting
  • Real-time management solutions
  • Enterprise resource planning (ERP) solutions
  • Data analytics strategies and solutions
  • AI and manufacturing automation solutions
  • Production process management solutions
  • Supply chain management solutions 
  • Inventory and order management solutions
  • Digital sales automation solutions 
  • Implementing optimal solutions 
  • Continuous maintenance services

Workforce transformation 

Digital workforce transformation improves team development skills and proficiency in the work environment. The request for a highly talented adaptive workforce to the constant technological evolution of the digital world is continuously increasing in all markets.

From hiring the right employees who can master the skills for your business growth to the ongoing process of their education and training, workforce transformation will increase your productivity and business performance. 

  • Digital transformation project 
  • Hiring new team members 
  • New-hire orientation process
  • New-hire integration into the organization
  • Continuous education and training
  • Team development  
  • Track results 
  • Continuous HR support