Digital Transformation

Vertical Digital

Constant customer experience transformation

A constant customer experience transformation is the process of sustained software support that focuses on the overall optimizations of customer attitude on all interactions with your company’s products or services. The customer experience (CX) transformation creates or adapts existing digital business strategies to increase revenue by improving your organization’s business processes.

Customer experience transformation consists of the strategy of optimization for customer engagement, conversion, satisfaction, and loyalty. And, of course, training employees in frontline communications.

User experience analysis
Website usability testing
User journey map
UX Design (user experience)
UI Design (user interface)
Branding/Rebranding
Customer experience updates

Integrated customer service transformation

To grow your business, you can manage your clients’ changing expectations by improving customer service efficiency. Providing excellent customer support is the safest way to consolidate your brand value and increase revenue. Integrated customer service transformation offers accessible communication solutions so that your employees quickly adapt to a better online customer experience.

Integrated customer service transformation aims to provide real-time and proactive support for the best personalized and highly efficient customer experiences.

Key performance indicators analysis
Customer satisfaction score research
First reply time (FRT) report
First contact resolution (FCR) report
Mean time to resolution (MTTR) report
Customer service automation
Techniques recommended for improving active listening, open communication, collecting feedback, and using essential follow-ups

Long-term supply chain transformation

A long-term supply chain transformation strategy involves new processes, tools, and technologies to keep it relevant, innovative, and cost-efficient in the long run.

Supply chain digital transformation strategy updates and automates supply chain processes, increasing its speed, performance, and profitability.

Market research and business research
Existing supply chain software analysis
The custom supply chain strategy
Supply chain software project
Integrating and upgrading the existing supply chain
Continuous software support

Manufacturing transformation

Software solutions for the manufacturing processes manage your company’s production efficiency respecting all the digitalization requirements and implementing a cost-reduction approach. IT for manufacturing supports and optimizes your business operations through diverse management solutions.

The main benefits of performant software solutions for manufacturing are increasing work productivity, sales, and revenue, plus reducing implementation and operating costs. Manufacturing IT technologies use effective networks, devices, and execution systems to transform and optimize production processes and operations.

Business analysis and manufacturing IT consulting
Real-time management solutions
Enterprise resource planning (ERP) solutions
Data analytics strategies and solutions
AI and manufacturing automation solutions
Production process management solutions
Supply chain management solutions
Inventory and order management solutions
Digital sales automation solutions
Implementing optimal solutions
Continuous maintenance services

Workforce transformation

Digital workforce transformation improves team development skills and proficiency in the work environment. The request for a highly talented adaptive workforce to the constant technological evolution of the digital world is continuously increasing in all markets.

From hiring the right employees who can master the skills for your business growth to the ongoing process of their education and training, workforce transformation will increase your productivity and business performance.